01
App issue
Restart the app, confirm your internet connection and check that you are using the latest available version.
02
Account issue
Confirm the email or phone information used for your account and include the exact error message when contacting support.
03
Professional profile
Keep your profile details accurate and report any profile or verification problem with enough information for support to investigate.
Before contacting support
- Update Home of Engineers from Google Play if an update is available.
- Close and reopen the app.
- Check your mobile-data or Wi-Fi connection.
- Take a screenshot of the issue if it is safe to do so.
- Note what you were trying to do immediately before the problem appeared.
Contact support
Email support@homeofengineers.online. Include your device type, app version if known, a short description of the issue, and any relevant screenshot. Do not email passwords or other secrets.
Email support Open Google Play
Privacy or data request
For a privacy question or data request, use the same support address and put Privacy request in the subject line. See the Privacy notice for more information.